Work & Maintenance
The operational engine of the platform. Every unit of work — from a five-minute reactive ticket to a year-long PPM cycle — is captured as a task, linked to people, places, equipment, materials and audit logs. Status-duration logs make SLA reasoning trivial.
Functional areas this module covers.
Service requests
Multi-channel intake with categorisation, severity and SLA assignment.
Work orders & tasks
Reactive, preventive, project and inspection task types with full lifecycle.
PM scheduling
Procedure-driven preventive maintenance with calendar, meter and condition triggers.
Timesheets & costs
Time, labour, material and contractor cost capture per task.
SLA & status duration
Status duration logs let you compute any SLA without recomputation.
1 core table documented in detail.
Unlocked by the depth of this module's schema.
SLA breach prediction
Forecast which open tasks will breach SLA in the next 24 h based on status duration patterns.
Routing optimisation
Cluster and sequence tasks to minimise travel and maximise wrench-time.
Anomaly detection
Flag tasks whose duration deviates significantly from peers of the same type.
Auto-categorisation
Classify free-text requests into task type, trade and priority.
Sample queries an AI agent can resolve against this module.
“Show overdue preventive maintenance tasks by building.”
“Which open tasks are at risk of breaching SLA in the next 24 hours?”
“What is the average resolution time for HVAC corrective work this quarter?”
Pre-built summary views and the metrics teams track.
Summary views
- Dailydaily_task_completion_summaryCreated, completed and overdue counts.
- Weeklyweekly_sla_compliance_summarySLA hit rate by priority and trade.
- Monthlymonthly_trade_statsOutput, cost and re-work per trade.
Key KPIs
- SLA compliance% of tasks closed within SLA window.
- PM compliance% of scheduled PMs completed on time.
- Backlog ageMedian age of open work orders.
Where this module connects across the platform.